If something doesn’t fit or if you just don’t like something you ordered, feel free to send it back and we can provide you with a gift certificate in the value of the product that you're sending back, exchange it for another item, or issue a refund. You have 30 days from your order date to send your item back – so, no procrastinating! Once we receive it, we’ll hustle to get your request processed. Customers are responsible for paying for their own return & exchange shipping costs for items that either do not fit or are disliked for any reason.
I know, I know, we all hate rules, but here are a few guidelines to make things go as smoothly as possible:
Fill out our Returns Form (click here) or include a note in the package with the following information:
- Your order number
- Your name
- Shipping address
- Phone number
- Email address
- Reason for exchange/return
Send the exchange/return to:
- Retail @ Sourpuss
- 5070 Central Highway Unit A
- Pennsauken, New Jersey 08109
The following items cannot be returned (really think about it – that would be gross!):
- Body Jewelry
Returning Shoes? Please do not use the shoe box as the shipping box. If shoes are returned with a damaged box your return will be refused.
Please keep in mind that the item you’re shipping back should present no evidence of wear. This includes NO: deodorant stains, smoke or perfume scents, animal fur/scent, rips or tears, stains of any kind, makeup on collars, etc. Also, please don’t send articles of clothing back to us balled up in a clump of wrinkles. You get the picture! We’ll send it out nicely to you, so please send it back nicely to us.
If your item arrived damaged, or if you have any remaining questions about exchanging or returning an item, please email Helen at [email protected].