Need to return or exchange an item? Send your item back within 30 days, and we can provide you with store credit in the value of the product that you're sending back, exchange it for another item, or issue a refund (original shipping fees are non-refundable). Once received, we'll hustle to get your request processed!
Please note: Customers are responsible for their own return shipping fees (this includes the additional shipping fees when applicable during exchanges).
- Your order number
- Your name
- Shipping address
- Phone number
- Email address
- Reason for exchange/return
Send the exchange/return to:
- Retail @ Sourpuss
- 5070 Central Highway Unit A
- Pennsauken, New Jersey 08109
The following items cannot be returned:
- Body Jewelry
- Imperfect / Scratch & Dent Items
- Face Masks/Coverings
Returning Shoes? Please do not use the shoe box as the shipping box. If shoes are returned with a damaged box your return will be refused.
The items you're returning should have no evidence of wear or use. This includes NO deodorant stains, smoke or perfume scents, animal fur/scent, rips or tears, stains of any kind, makeup on collars, etc. Also, please don’t send articles of clothing back to us balled up in a clump of wrinkles. You get the picture! We’ll send it out nicely to you, so please send it back nicely to us.
If your item arrived damaged, or if you have any remaining questions about exchanging or returning an item, please email Helen at [email protected].