How Can I Pay? We accept Visa, Mastercard, American Express, Paypal, Check or Money Order.
Questions About Your Credit Card Transactions? Email Helen at [email protected] and she’ll get you all sorted out.
Do you collect Tax? If you live in New Jersey or California, we are required by law to collect & remit tax for your state!
Shipping Quotes: For the most accurate quote on shipping rates, please add items to your cart and go through checkout. Our rates are based upon product weight and each country has different rates associated with it.
International Customers: Yes! If you live outside of the US, you can order from us. We’ve made it as easy as possible.
Customs Fees and Taxes: You are responsible for your customs fees. Sorry, there is no way around this.
Customs Delays: Unfortunately, we cannot control delays with customs, but we can promise you that we’ll fill all of the paperwork out properly which helps speed up the process.
Picking Up Your Order: If you are local, you can shop on our website and choose the “Pickup” option. Our warehouse is open between 9am-5pm, Monday-Friday. We’ll get your order together in a handy dandy retail bag with some freebie stickers thrown in, and you’ll get a behind-the-scenes peek at our warehouse.
How Do I Track My Package? Log into your account and your status will be automatically updated. USPS Priority Mail packages can be tracked at www.usps.com
Returns: Please visit our returns page at Returns.
Need More Shipping Help? Email [email protected] for any unanswered questions.
Out of Stock Items: We try our best to keep accurate inventory, but there are times that items are out of stock. We will let you know as soon as we can if a product you ordered is out of stock. If and when we contact you, you’ll have the option to either cancel your order and receive a full refund, or choose another item. If we can’t get a hold of you or if we don’t expect the item to come back in stock, we’ll refund your original payment method for the amount of the item in question.
Special Orders: If you are looking for something that we do not carry from a brand that we sell, contact Helen at [email protected] about the item and, if we can get it, we will order it just for you.
Sizing and Fit Questions: Our product pages have detailed descriptions and size charts, but, if you need further info, please contact Helen at [email protected] .
We love press! Wanna interview us for a fancy magazine? Need products for a full-page spread featuring us? Wanna cross-promote your new website with ours? Hit us up and Jessica will be glad to help! [email protected]
Models and Photos
Wanna model for Sourpuss? Check out the Models link for the lowdown.
Got a drop dead gorgeous photo of yourself in a Sourpuss item? Post it on our Facebook page or email it to [email protected]. You can also upload it to our gallery, HERE!
Feedback: We all take great care to make sure you have a fantastic experience shopping on our website. If you have any issues, praise or complaints, please let me know by e-mailing [email protected]. We love you guys and want to make sure you shop happy!