F.A.Q.’s

Q: Is your site secure?

A: Of course it is! We are on a secure server so there is no need to worry.

Q: When will my credit/debit card be billed for the transaction?

A: Right away, as soon as you place your order we bill you immediately.

Q: I placed an order but the site said that my card was declined but my bank records show I was charged, what gives?!

A: If you make an order and your credit/debit card is declined for any reason other than insufficient funds the funds are “held” by your financial institution until the transaction in question is settled. Transactions are usually pending for a period of 3-5 business days (or whenever the credit card authorization batch is cleared).

Your billing information needs to match perfectly with your credit card billing address-or the card will be declined.

Q: How can I track the status of my order?

A: If you log into your account at any time you can view all of your past and check the status (i.e. complete, open or pending). Also listed in order status is the tracking information which can be viewed at any time after the order is shipped.

USPS Tracking is very basic, it will not show detailed location and it will not update until the day after we ship your package. If you would like details- we suggest using UPS.

Q: When will I get my order?

A: USPS: orders Ship Monday, Wednesday and Friday

UPS: orders Ships daily, we will ship right away as long as we have everything in stock & we have all of your correct information,

INTERNATIONAL ORDERS: We will ship as above, we can not control any hold ups in customs.

Q: What happens if items are out of stock?
A: We try our best to keep good inventory but there are times that items are out of stock. We will let you know as soon as we can. At that point you have the option to either cancel your order and receive a full refund, or choose another item. If we can’t get a hold of you or we don’t expect the item to come back in stock we’ll just refund your card for the amount of the item in question.

Q: Can I use PayPal.com?

A: Sure, after you’ve made a million dollars selling off all your Blondie test presses you can come spend your fortune here!

Q: How about check or money order?

A: Of course! Just select the certified check/money order option during checkout then just follow the directions! The address is:

Sourpuss Clothing

420 Hudson Street

Gloucester City, NJ 08030

Q: Can I return or exchange my items?
A: Yes, Item’s can be returned/exchanged within 30 days of your order date. We will not charge a restocking few, but you are responsible for your on shipping.

Returns @ Sourpuss

420 Hudson St

Gloucester City NJ 08030

Please include a letter of explanation (i.e. "does not fit) and order number, name, shipping address, phone number and email address. You will be refunded the proper amount and notified via e-mail.

Q: Tell me about my International Order?

A When you place your order on the website there will be an option for international shipping. The actual shipping costs are dependant on where it is being shipped and which service is being used. Generally speaking shipping costs are around $9.00-$15.00. If you choose Global Priority shipping though USPS you can get a tracking number that can be used at USPS.com, this option does not guarantee that you will get the items faster, just that you’ll be able to see where it is in the world.

Q: What's the shipping cost to ship to MY country?

A: Shipping charges are determined on how much you order and where exactly it's being shipped. A number will be generated and applied upon checkout!

Q: The shipping time I selected said 3-5 days, it’s been 6, where is my stuff? A: Check the tracking information, the shipping time is just an outline and in some cases does not reflect actual shipping times. Also, in most cases, your package will arrive in your country within 3-5 business days. Do keep in mind Customs does pull aside packages, we can not control the delay on this.

Q: If I’m an international customer do I have to pay the Duty/import tax on an incoming item? A: Yes, Sourpuss Clothing is not responsible for any taxes/fees you might incur during the importing process. Also, while we’re on the subject, don’t ask us to lie about the price of items on the customs forms. I’m not sure what the penalties are for this but I assure you I’m not ready to spend some time in a Norwegian prison for a few T-shirts.

Q: I’m trying to place an order but it’s not working, what else can I do? A: If it’s during business hours (East Coast 9-5) just give us a ring at 856-745-0075, if not just call and leave a message and we’ll get back to you! If you want to send an email that’s cool too, just send it to website@sourpussclothing.com .

Q: I had a really great experience with your company’s customer service and I NEED to tell someone, who will listen to my sentiments of elation? A: Send all comments to Jerseysourpuss@aol.com and we’ll make sure the persons get a pizza party in your honor!