faq
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Q: Is your site secure? A: Of course it is! We are on a secure server so there is no need to worry.
Q: When will my credit/debit card be billed for the transaction? A: Right away, as soon as you place your order we bill you immediately.
Q: I placed an order but the site said that my card was declined but my bank records show I was charged, what gives?! A: If you make an order and your credit/debit card is declined for any reason other than insufficient funds the funds are “held” by your financial institution until the transaction in question is settled. Transactions are usually pending for a period of 3-5 business days (or whenever the credit card authorization batch is cleared). Your billing information needs to match perfectly with your credit card billing address-or the card will be declined.
Q: How can I track the status of my order? A: If you log into your account at any time you can view all of your past and check the status (i.e. complete, open or pending). Also listed in order status is the tracking information which can be viewed at any time after the order is shipped. USPS Tracking is very basic, it will not show detailed location and it will not update until the day after we ship your package. If you would like details- we suggest using UPS.
Q: When will I get my order? A: USPS: Orders ship everyday Monday - Friday INTERNATIONAL ORDERS: We will ship as above. We can not control any hold ups in customs.
Q: What happens if items are out of stock? A: We try our best to keep good inventory but there are times that items are out of stock. We will let you know as soon as we can. At that point you have the option to either cancel your order and receive a full refund, or choose another item. If we can’t get a hold of you or we don’t expect the item to come back in stock, we’ll refund your card for the amount of the item in question.
Q: Can I use PayPal.com? A: Sure, after you’ve made a million dollars selling off all your Blondie test presses you can come spend your fortune here!
Q: How about check or money order? A: Sure thing, just select the certified check/money order option during checkout then just follow the directions. The address is: Sourpuss Clothing Q: Can I return or exchange my items? A: Yes, Item’s can be returned/exchanged within 30 days of your order date. We will not charge a restocking fee, but you are responsible for your own shipping. Returns @ Sourpuss Please include a letter of explanation (i.e. "does not fit) and order number, name, shipping address, phone number and email address. You will be refunded the proper amount and notified via e-mail. If you are exchanging an item make sure to include your credit card number or day time phone number so we can process your exchange.
Q: Tell me about my International Order? A. When you place your order on the website there will be an option for international shipping. The actual shipping costs are dependent on where it is being shipped and which service is being used. Generally speaking, shipping costs are around $9.00-$15.00. If you choose Global Priority shipping though USPS you can get a tracking number that can be used at USPS.com, this option does not guarantee that you will get the items faster, just that you’ll be able to see where it is in the world. Shipping overseas can take as little as 1 week. But, it's been known to take up to 4 weeks.
Q: What's the shipping cost to ship to MY country? A: Shipping charges are determined on how much you order and where exactly it's being shipped. The exact amount will be generated and applied upon checkout!
Q: The shipping time I selected said 3-5 days, it’s been 6, where is my stuff? A: Check the tracking information, the shipping time is just an outline and in some cases does not reflect actual shipping times. Also, in most cases, your package will arrive in your country within 3-5 business days. Do keep in mind Customs does pull aside packages, we can not control the delay on this.
Q: If I’m an international customer, do I have to pay the Duty/import tax on an incoming item? A: Yes, Sourpuss Clothing is not responsible for any taxes/fees you might incur during the importing process. Also, while we’re on the subject, don’t ask us to lie about the price of items on the customs forms. I’m not sure what the penalties are for this but I assure you I’m not ready to spend some time in a Norwegian prison for a few T-shirts.
Q: I’m trying to place an order but it’s not working - what else can I do? A: If it’s during business hours (East Coast 9-5pm), give us a ring at 856-745-0075. If you call outside of these hours, please just leave a message and we'll get back to you. If you rather send an email, that’s cool too! Just send it to Website@sourpussclothing.com. Q: I'm an artist and I'd like to email samples? A: No problem, You can email samples of your work to Deidre@sourpussclothing.com Let us know your terms and a little about your work.
Q: I'd like to model on your website,who do I talk too? A: Check out www.sourpussclothing.com/modeling.asp You can find the details instructions here. Q: I had a really great experience with your company’s customer service and I NEED to tell someone, who will listen to my sentiments of elation? A: Send all comments to Deidre@sourpussclothing.com. We take excellent customer service seriously. If we screwed up an order - give us the opportunity to make it right, and if you were super pleased - we love compliments too! |
